FAQs that can be generated from your tickets directly
To change a BI tool with macros from the xls file type to xlsm, follow the following steps: Go to the main menu, select the Prepare option, and then select the Encrypt Document option. Doing this opens a dialogue box…
Read More How can I update my Excel BI Tools to the latest file type versions, xlsx or xlsm?
To solve this: Close LOVIS EOS Enter the User Data folder and at the top of the file explorer, select the root of the User Data folder, which is LOVISEOS Identify the file with the name of the connected user…
Read More The toolbar is not displayed when entering LOVIS EOS
To solve this: Close LOVIS EOS Enter the User Data folder and at the top of the file explorer, select the root of the User Data folder, which is LOVISEOS Identify the file with the name of the connected user…
Read More Workflow is not displayed when access to LOVIS EOS
To maintain compatibility with all the environments where LOVIS EOS runs, the images file type to upload into LOVIS EOS must be a bitmap image (.bmp).
To select an item in a Purchase Order, check the following: The item has Purchases parameter active The item has the Inventory or Service parameter active The item is Active If the item has the “open purchase price” parameter deactivated.…
To print, it is necessary to have the latest version of TSPrint installed on the computer where you use LOVIS EOS. Download and install TSPrint from https://www.terminalworks.com/remote-desktop-printing/downloads LOVIS EOS will take the printers installed on your computer.
The printout forms for legal pre-printed formats such as Sales Invoices, bank checks; can be adapted during the implementation of LOVIS EOS or through our post-implementation service. The other forms that LOVIS EOS are standard designed for the best performance…
You can send your support requests to the designated LOVIS support Administrator within your organisation. To open a support ticket you must be a LOVIS customer's support administrator. Your company's CEO, or legally authorised executive, has to send a signed…
To change your password, enter the following link https://adfs.lovis.co/adfs/portal/updatepassword. Another way to do this is once you have entered the Remote Desktop, click on the Windows window in the lower left, showing the search icon (Magnifying glass) in the upper…
You can edit a financial document if it complies with the following: The Date or Period of the Financial Document is Active The user should have the necessary permissions to modify the type of document and series The document should…
Read More The buttons are blocked, and I cannot edit the document.
You must be logged in to post a comment.